Customer Rental Information Guide

Quick Call Guide:

  • Service: (833) 568-5101
    • For info regarding maintenance, repairs, accidents, or breakdowns.
  • Rental Rep: (816) 683-3300
    • For info regarding rental options, quotes, or reservations.
  • Vehicle Sales: (816) 366-8383
    • For info regarding vehicle purchases.

  • Emergencies: Call 911.
  • Non-Emergency: Call the police department and get a police report number.
  • Exchange Info: Get a plate number, as well as a copy of driver’s licenses, insurance, and contact info for all parties involved. Make sure you use your own insurance card, not City Rent a Truck’s.
  • Document Damages: Get detailed pictures of all damages from multiple angles.
  • Call our Service Team: Call 833-568-5101 to let our service team know what happened. They will let you know the next steps.
  • Insurance: All parties involved need to contact their respective insurance companies to file a claim.
  • Need a Tow? Call roadside assistance (contact info below) if you need a tow. They will take the vehicle to the nearest dealer.

     

Ford Vehicles:

Ford Roadside Assistance: 1-800-241-3673

Ram Vehicles:

Mopar Roadside Assistance: 1-800-521-2779

Hino Vehicles:

Hino Watch: 1-866-365-4466

Peterbilt Vehicles:

Peterbilt Truck Care: 1-800-PETERBILT

Kenworth Vehicles:

Kenworth PremiereCare: 1-800-KW-ASSIST

Freightliner Vehicles:

DTNA Roadside Assistance: 1-800-FTL-HELP

All locations are equipped with an after hours key drop. Just leave the vehicle on the lot, drop the keys in the key drop, and a representative will email the invoice to you the following business day.

You are responsible for payment of all tolls. If you choose to go through the fast lane, you will be charged for the total cost of the toll plus an admin fee for each infraction. However, you have the option to register the vehicle for a toll pass or similar program, depending on the region, which can help you avoid additional fees and streamline toll payments. Please contact the toll authority in your area for details on how to register.

LDW is offered on all rental agreements for an additional charge.

Covers:

Physical damage up to full loss of our vehicle after a $1,000 out of pocket maximum.

Excludes:

Contaminated fuel, def, or engine systems, roof damage, DOT infractions, violations of the law, and unauthorized drivers.

Get a Quote

To get started with a custom quote, please select if this will be for business or personal use.

Request a Quote

Thank you for your interest! Please fill out the form below, and a representative will contact you via phone to complete your request. *This is not a reservation. *

Requirements for Personal Use Rentals:

  • A valid driver’s license
  • Proof of full coverage insurance
  • A credit card through a major bank

Please note that debit cards, checks, prepaid cards, and cash are not accepted. You must be 25 years of age or older to rent.

    Personal Use Quick Quote
















    Your email has been sent! If you requested a reservation, a representative will be reaching out to you soon.

    Rates are subject to change due to fluctuations in demand, vehicle availability, and market rate variability.

    Request a Quote for Your Business

    Fill out this form to have a representative contact you via phone to complete your request. Or for immediate assistance, call us at (816) 683-3300 during normal business hours.

      Submit a Reservation Request

      Please fill out this form and one of our representatives will work to find the right vehicle for you. Note: Submitting this request form is not a reservation confirmation.




      If reserving for commercial use:











      Thank You for your request!

      One of our representatives will be reaching out to you shortly to confirm your reservation. Thank you for using City Rent a Truck!

      We’ll speak to you soon to finalize your reservation!


      Rates are subject to change due to fluctuations in demand, vehicle availability, and market rate variability.